Connect the Hub’s power cable with the blue tab. 84K; Tudor. We would like to show you a description here but the site won’t allow us. @Soroosh1 wrote: Hi, I just received my hub. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. on 21-02-2023 17:48. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Ordered VM broadband and was recommended by the website to select the self quick install option. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an. Perfect for when you can’t all decide on what to watch. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Stream from Virgin Media. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. #2. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". I can't find an internal wall socket. I have signed up as a new user for Virgin Fibre. The metal box in photo 3 looks like a likely contender. SHARE. Account - Cable. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. Push fit the VM-supplied lead onto the socket. The kid arriving on Tuesday the 29. The box and cables may have been removed by the previous occupiers. We would like to show you a description here but the site won’t allow us. The cable could be hidden within, or behind, furniture. 0 Kudos Reply. 1 ACCEPTED SOLUTION. Had arranged self-install as per suggestion from VM. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Thank you very much 🙂. Account - Mobile. Pick a category to get started. 0 KudosTrouble shooter. 3 minutes ago. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 4 weeks ago. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. I ordered self-install kit just to find out there is no Virgin socket in my new property. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Push the white cable with the black label into the Hub. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Live TV uses co-ax cables. Plug into the wall socket. 0 Kudos. There’s even no BT wall socket. Re: No Wall Socket for Quickstart. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Also available from the likes of Screwfix, Homebase, Toolstation etc. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. The box and cables may have been removed by the previous occupiers. 29-12-2022 20:58 - edited 29-12-2022 21:00. I can't find anything that fits the white cable, I don't know if there's any alternatives to getting a wall socket installed, I can only find bt sockets and some random socket that I thought it would fit in. 2. But there are 2 wires leading which can be plugged in the hub. The cable in the second picture is the one you need to connect too. We have a virgin media wall socket with an - 4353656 - 2. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. There are two outputs from here (the two connectors that are close together on the white box). Hi all, when I signed up for Virgin Media, it said the service was available at my house. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. No virgin media wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. Thank you for your post and welcome to the community. 388. Security matters. If you're happy for us to get this booked. Even sitting in the room above the router, the WiFi was dreadful. Account - Cable. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Plug it into a wall socket near one of your existing Powerlines. on 25-09-2022 15:41. I will only be using one wall socket, so the other socket will have no connections. TV, FM and DAB combinations available. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Mobile Your Account. That is the correct fitting, it should push on unless its too loose inside the large housing. 29-12-2022 20:58 - edited 29-12-2022 21:00. Hi. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Hello VLNeedham. Regards. Browse Virgin Media Virgin Media Community. Can anyone please help me. I can only find the TV socket. Up to 3 WiFi Pods if needed. provided, I shall give them a call tomorrow. There are multiple different branded wall boxes inside our flat but none. 4. But there are 2 wires leading which can be plugged in the hub. . When you place your order, we'll let you know. If you look into the back of your Hub, you'll see a port. Aug 8, 2019. I'm a Very Insightful Person, I'm here to share knowledge. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Indeed, I just took further photos which may help illustrating. Tudor. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. 0. Please support me in this regard. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Plug the cables into the Hub. That is a rooftop aerial outlet for Freeview TV. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. 9. We have tried plugging it into the only box we found it would fit but no luck. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to. 4. Browse Re: No wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Mobile. If you're happy with this and for the charge we can make the arrangements for you 🙂. 0. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. com Sometimes there is no wall box, just a trailing cable. Booking an engineer is easy with Virgin Media. Plug the cables into the Hub. Re: My house wall socket that cannot fit to VM hub. Virgin Media. The top “capped” one is marked FM & has been disused since cable went digital. My Virgin Media App. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). We have a virgin media wall socket with an ethernet port in the wall but no round cable. Sometimes there is no wall box, just a trailing cable. Can someone come and set it up? 0 Kudos Reply. Manage Your Account. 194. Browse Virgin Media Virgin Media Community. Account - Cable. Options. Manage Your Account. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Explain what needs to be done and book an engineer visit. Hello sophieboulter1. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. Plug the cables into the Hub. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You need to go outside and locate the brown or grey omnibox on the wall. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Crazy! They must be made of money. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. socket. Some of the cables hanging out the wall were cut off after the house improvements. My Virgin Media App. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 03K; 1. You need a small spanner to remove this, then push the provided connector over the exposed end. This video will show you how to install a Virgin Media extension cable. I've looked for an external box but cannot. Options. Second, you'll likely need a manned installation for your VM services. on 21-02-2023 17:48. I recently applied and received the delivery for a virgin package of tv broadband. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Have a look around and post some photos of what you have got. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Please help. Get the Hub ready by connecting the wires. Please help - 5208212. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No vm wall socket. Please help. Switched On Families. Switched On. Estonia and the Netherlands have already switched. Hello Virgin Media, we moved into a new house. Virgin Media; My Virgin Media; Shop;. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. . 100. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No Virgin Media wall socket Go to solution. 8 KB Views: 54. 0 Kudos Reply. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. I have tried to contact vm but I don’t have a landline number so they w. I have tried to contact vm but I don’t have a landline number so they w. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. £8p/m extra or included with Gig1 or Volt. I am so sorry to hear that you seem to be missing a wall socket in the home. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Manage Your Account. The only things visible inside the house are: a openreach Master socket 5. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Options. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. A Virgin Media wall socket is simply a point of entry into your home. Virgin Phone Switchover. Security matters. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. NO WALL SOCKET mollyhedges. I tried both the wires, it didn’t set up the WiFi. I've looked for an external box but cannot. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. In response to Jonny-M. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The cable could be hidden within, or behind, furniture. 1 [or 192. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Hi , Welcome to our Community Forums and thanks for your post. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Preparing for Landline changeover to fibre. I unscrewed it and there is a male isolator inside the box. Account - Cable. Joining in. I’ve just lived into my new house and received my Virgin box. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Call the pre-installation and delivery team on 0800 052 1734 explain. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. • Connect the end of the 1. on 12-01-2023 21:04. The "two cables" sound very like a Sky dish install. on 18-05-2022 19:55. Awful first impressions of Virgin Media. Sometimes there is no wall box, just a trailing cable. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Home Phone. How do I book a manned installation and what is the usual wait time? I have to. 1 Mar 2016. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Home Phone. However no idea of how long that might take. 01-02-2023 10:59 - edited 01-02-2023 11:00. The cable fits in the socket shown in the image attached. Manage Your Account. I'm a Very Insightful Person, I'm here to share knowledge, I don't. No virgin media wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Stay. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge, I don't. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. on 25-09-2022 15:41. Once you have the adapter, you can use it to plug your phone into your hub. Back a step. Security matters. Plug the cables into the hub. • Take the red-banded end of the isolator cable and push it. 12-10-2022 18:51 - edited 12-10-2022 18:59. Hi, I just moved to a new house and got my virgin media kit today. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Re: No virgin media wall socket. The cable going in will be a double. nor can I find a external brown box. Virgin Media Wall Socket. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. You can also check for a loose cable as not all properties have a socket. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6. to your Virgin Media socket. Account - Cable. 100. Hi @bingoman000. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The NTL cable termination box is outside. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 2. New to the UK and just moved into our first home here. Account - Mobile. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 19 minutes ago. how do I get an engineer out to resolve?. Hi VM team, We moved today to our new house. Forum TeamThe box and cables may have been removed by the previous occupiers. Sometimes there is no wall box, just a trailing cable. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Tried to connect it but unfortunately there is no wall socket at all in property. . There is this cable which I followed, it goes from the wall outside and then it is going up skywards. The phone number doesn't connect you. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Just joined. Options. Choose the best spot for your wifi hub. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Or if the other end of the white cable is in a more useful. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. I cannot find a Virgin wall socket within my flat. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. We do not have an internal VM box to plug the round ended cable into. I was sent the pack as Virgin said my - 5440115. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I’m annoyed because I actually had a virgin sales person in my house. I can only find the TV socket. signed up and was given the option of self installation. I ve got a green light flashing from our HUB. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. on 03-08-2020 18:05. I just found a box in the closet which has a cable indicated as CABELCON 4. But I have no Virgin Media Wall socket in my house. Some of the cables hanging out the wall were cut off after the house improvements. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. The top “capped” one is marked FM & has been disused since cable went digital. Tudor. Various cable mediums are used in modern systems to transmit data. Got my package today and there is an isolated cabled with it but I don't have the wall socket. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. It has two outputs on the left of the wall box. Forum; Apps. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Welcome to Virgin Media’s help and support page. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. If you can't see anything obvious go. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Once connected it directly to a hub, a little bit loose, but then interne. My Virgin Media App. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. 03. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). We have tried plugging it into the only box we found it would fit but no luck. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Thank you. There is one Ethernet connection point and socket with a circle on the wall. service status says landline and broadband working but TV has fault. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. to be phone lines. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. braunlac. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 0 Kudos. on 28-10-2022 17:29. 5. Can I use one of three splitter cables? The middle one is labelled Virgin media. Security matters. Virgin cables must only be provided by isolated sockets provided by Virgin Media. All forum topics; Previous topic; Next topic; 14 REPLIES 14. New Euro outlet. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Hi there @harpreetsingh21. I cannot find a Virgin wall socket within my flat. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. 30-01-2023 13:36 - edited 30-01-2023 13:51. Manage Your Account. 13. 0 Kudos Reply. Hi. screw the master socket back to the wall.